ritorai.io

Every enquiry answered. Every customer back on time.

Ritorai is the WhatsApp CRM for businesses that live on repeat customers. AI replies in seconds, day or night, turns chats into bookings, and reminds every customer when it's time to come back.

From the first message to the next visit

One place to win new customers, book them in and bring them back.

Capture

Answer every lead while they're still interested

Enquiries from WhatsApp, click-to-WhatsApp ads, and Facebook, Instagram and TikTok lead forms land in one inbox. The AI replies in seconds, day or night.

  • Every lead gets an owner and a deadline
  • Unanswered leads are tried again, not forgotten
  • See which leads became paid visits
Downtown branchWhatsApp

Hi, saw your ad. Can I get my brake pads changed this week?

AIYes! A brake pad change takes about an hour. Thursday 2:00 pm or Saturday 9:30 am at Downtown?

Saturday works

AISaturday 9:30 am at Downtown is yours. A service advisor will confirm in the morning.

Convert

Turn chats into bookings

The AI reads back the day, time and branch, checks the places left, and books it. Staff confirm with one tap, and the customer is reminded the day before.

  • A shared inbox for every branch and staff member
  • A bookings calendar that knows each branch's capacity
  • Near-day bookings held for staff to check
Downtown branchWhatsApp

Hi Sarah, your car ABC 1234 is due for its service on 20 Dec. Book a time that suits you.Book service

Tuesday morning?

AITuesday 23 Dec, 9:00 am at Downtown. Shall I book it?

Yes please 👍

Retain

Bring them back before they drift away

Ritorai reads visit history from your system and knows who is due. Reminders go out on WhatsApp at the right time, and your team gets a call list every day.

  • Due-date reminders with a booking button
  • Win-back campaigns for customers who stopped coming
  • A call list for the ones who are overdue

Plug it into what you already use

Ritorai connects to WhatsApp, your lead forms and your DMS from day one. Developers can connect Claude, ChatGPT or their own code today, with a REST API and webhooks next.

  • WhatsApp Business Platform
  • Facebook and Instagram lead forms
  • Your DMS, read only
  • Claude and ChatGPT over MCP
  • CSV export
  • Google business listing

Read the developer docs →

curl -X POST "$RITORAI_MCP_URL" \
  -H "Content-Type: application/json" \
  -d '{
  "jsonrpc": "2.0",
  "id": 1,
  "method": "tools/call",
  "params": {
    "name": "ask",
    "arguments": {
      "question": "Which chats are waiting on me?"
    }
  }
}'

Response

{
  "jsonrpc": "2.0",
  "id": 1,
  "result": {
    "content": [
      {
        "type": "text",
        "text": "3 chats are waiting on you. Longest: Emma Clarke, 36 min"
      }
    ],
    "isError": false
  }
}

AI that knows when to hand over

The AI answers the routine. Your team stays in charge of what matters.

Answers from what you taught it

Prices, opening hours and bookings, from knowledge your team approved, with its source shown to staff.

Hands over what matters

Complaints, claims, repairs and anything it isn't sure of go straight to staff, with the chat so far.

Ask Ritorai

Staff ask in plain words, “who's due this week?”, and get the answer and the next step.

See who actually came back

Every campaign keeps a holdout group, so you see the visits it actually brought, not just the messages sent. Leads are tracked all the way to the paid visit.

Built to be trusted

Your customer data stays yours, and every message follows the rules.

Official WhatsApp

Runs on the official WhatsApp Business Platform, with a number for each branch.

Your system, read only

Ritorai reads customers and visits from your system and never writes back.

Consent first

Messages go only to customers who agreed, per purpose. A STOP always wins, at once.

We set it up with you

Ritorai's team connects your system, WhatsApp numbers and branches, and supports your staff on WhatsApp.

Questions

Do I need a new WhatsApp number?

Ritorai runs on the official WhatsApp Business Platform. We set up an official number for each branch, or connect the number you use today where WhatsApp allows it.

Which systems does it connect to?

WhatsApp, Facebook and Instagram lead forms, your DMS (read only), and Claude and ChatGPT. See Developers for all of it and what's next.

What if the AI gets it wrong?

It answers only from what you've taught it, quotes prices as estimates, and hands over anything it isn't sure of. Staff can step into any chat at any time.

Is my customer data safe?

Each company's data is kept apart, and messages go only to customers who agreed. Phones, IC and plate numbers are masked before anything goes to the AI.

How is it priced?

Per branch a month, with message credits included. We'll quote after a demo.

Which languages are supported?

Staff screens come in English and Japanese. Messages to customers are in English and Malay today, with more languages added per market.

See Ritorai at work

Tell us about your business and we'll show you how Ritorai fits it.